Projects Team Customer Service

Job Description

Primarily responsible for the logistical tracking of orders, following up and communicating with vendors and customers regarding order statuses.

We invite you to apply for the Projects Team Customer Service position and complete a Culture Index survey at Culture Index Survey

Job Responsibilities

  • Assist placing orders on lighting for commercial jobs
  • Follow-up and track shipments
  • Send updates to customers and call customers when material arrives
  • Manage the logistics of when material is delivered to customers
  • Assemble submittal packages for customers to review
  • Handle warranties, defective product, and all other return material; coordinate with manufacturer and customer
  • Compile O&M (Operations and Maintenance Manuals) for customers
  • Handle occasional quotes when needed
  • Manage Team Inbox and Requests
  • Other tasks as assigned by Lighting Team Manager

Competencies:

  • Exhibit a positive, friendly, timely and helpful attitude with customers and be sensitive to

their needs

  • Creating rapport and maintaining relationships with manufacturers, customers, and internal team
  • Prioritize and manage multiple tasks and deadlines
  • Ability to change direction when higher priorities arise
  • Communicate effectively to customers, employees, and manufacturers.
  • Assess & respond to customer needs
  • Perform basic mathematical calculations required to accurately complete assigned tasks
  • Use sound judgment, active listening, and problem-solving skills to analyze customer

problems and to recommend the proper course of action

  • Willingness to gain product and application knowledge
  • PC proficiency for quoting, tracking, and handling warranty issues
  • Operating knowledge of Excel, Word, and Outlook

Qualifications:

  • High school diploma required, and minimum 2 years related experience preferred

Preferred Qualifications:

  • Knowledge of Eclipse software
  • Bachelor’s Degree OR Associates Degree with 4 years related experience
Apply for this position

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